Back of the Bike Tours Deposit Policy
What is a deposit?
A deposit is a financial commitment our customers make to Back of the Bike Tours that they have every intention to joining our tour on the date and time that they have requested. Our commitment to our customers is that once a tour is confirmed by us we will be there to take our customers on the tour they have requested as long as there are no Acts of God (Severe Thunderstorms or Tropical Storms) preventing us from doing so.
Why do I need to pay a deposit?
The deposit is to protect us financially as a smaller company to ensure that if customers decide to cancel a tour with us they do so knowing they will be financially responsible for the commitment they have made by 20% of the cost of their tour.
What if I make the deposit and you are fully booked or can not receive my tour?
We will try our very best to receive every customer who makes a booking with us. Sometimes this is not possible. If this is the case we refund the deposit right away or the next business day.
What is your deposit policy?
We require a 20% deposit for every booking for 4 or more people and private tours. If you cancel your tour 96 hours before the start of the booked tour, we will refund 100% of your deposit or the full payment for your tour if you have paid in advance. If Back of the Bike Tours cancels your tour for any reason you receive 100% of your deposit or full payment back. If you cancel your tour after the 96 hour mark from the start of your confirmed tour, the deposit is forfeited.
What if it rains?
We are constantly watching the skies to check for risky conditions for our customers. We will cancel our tours for 3 reasons:
- The rain is too heavy and we do not feel that it will be safe or comfortable for our customers
- The rain will last for more than 2 hours and ruin the entire tour experience by making our staff and customers miserable.
- Lightning inside of the storm
What if I choose to cancel due to rain, can I get my deposit back?
We do our very best to make it clear on our website that there is strong possibility that it will rain for some amount of time on everyday during the raining season. If you are uncomfortable with the idea of getting wet or there being any rain, perhaps a motorbike tour is not for you. We have taken out many customers during the raining season and have never had any problems, accidents, or other issues because of the rain. We take every precaution to keep our customers safe while they continue to have a great time experiencing Saigon from the Back of the Motorbike. If at anytime on the tour our customers feel uncomfortable, we have no problem pulling the bike over to allow for the rain to slow down to a point where our customer is no longer intimidated or uncomfortable.
If my flight is cancelled or delayed, do I receive my deposit back?
No, we suggest for our customers to not book their tour so close to their flight time. Most everyone understands that there is always the risk for delays and cancellations when it comes to flying so please book your tours responsibly. Please work with us to reschedule your booking for a different time or date if this happens.
We are feeling sick and unwell, If we cancel do we receive or deposit back?
No, we apologize but we will not refund a deposit due to illness. We will make every effort to reschedule your tour for a different date or time while you recover.