CERTIFICATE of EXCELLENCE 2018
5 STAR RATING WITH OVER 2,000+ EXCELLENT REVIEWS
5 STAR RATING OVER 2,000+ EXCELLENT REVIEWS

FAQ

General Inquiries

What should I not bring on the tour?

We take care of most anything that you might need on the tour. Please leave any bags or purses behind as we are not able to allow you to wear them on the bike.

What should I wear on the tour?

Something comfortable! If you are taking our city tour, please be sure to have your shoulders covered as we will visit a temple.

Can I drive the motorbike on the tour?

We currently do not offer this service.

Safety

Is riding on the motorbike safe?

People are always amazed at how comfortable and safe they feel after the initial first two minutes on the motorbike. Once you get into it you understand that there is a flow and that the vehicles aren’t actually going that fast. We do take your safety as our #1 priority so all of our drivers have been tested and trained in safety when it comes to driving our customers through Ho Chi Minh City.

Is the food and ice safe?

Can I take your tour if I have allergies?

We can accommodate to almost all allergies but we need to know before the tour. During your Booking, please let us know about any allergies and please be specific as possible so that we can arrange proper food for your tour experience.

Is there a weight limit?

We don’t have a weight limit, but please inform us if you are over 100 kilos. We can arrange to be sure that we have the appropriate sized motorbike to sit a bigger person comfortably.

Children

Do children enjoy the tour?

They love the tour! We have not seen a child who has ever seemed disappointed on any of our tours. We think that our company offers possibly the best thing to do as a family in Vietnam.

Should my child ride with me or on their own bike?

Our policy is that if your child is over 7 years old he will need to ride with a driver by himself because of their size.

Do you have Helmets for Children?

Yes, we provide smaller helmets to fit their heads comfortably and securely.

Rain

Is it safe to ride the motorbike in the rain?

Yes, it is safe to ride the motorbike in the rain. It is just a little wet or a lot of wet depending on the rain. We have no problem driving in a light drizzle. If it is raining hard with no wind, it is not truly a safety issue for us with our experienced and skilled drivers but more of a discomfort.

Will it rain?

Even if it is a light or heavy rain it always seems to end within 15-45 minutes giving us the rest of the tour for clear skies and a great experience.

Deposit

I need to cancel my tour but would like to reschedule so I do not lose my deposit!

We will make every possible attempt to get you onto another tour if you need to reschedule. We have tours running through out the entire day everyday except for the Tet Holiday.

Why do I have to pay a deposit?

We require a deposit because if one of our guests doesn’t show up for the tour, our guides still show up to pick them up if they haven’t cancelled with us. Which means we still want to pay our staff for their time.

You canceled our tour due to rain or other issues, do I receive a refund?

100% of your pre-tour payment or deposit will be returned to you if we cancel our tours for any reason.

Can I receive my deposit back if my flight is delayed or if we are sick?

We are really sorry but we do not offer refunds for deposits for any type of cancellations 72 hours before a tour. When booking our tour, please consider that their are sometimes delays with flights, customs, and traffic from the airport.

What is your deposit policy?

We require a 20% deposit on certain bookings. If you cancel your booking 24 hours before the start time of your tour we will give a complete refund on your deposit. Any cancellation after this time will not receive a refund.