FAQ

We take care of most anything that you might need on the tour. Please leave any bags or purses behind as we are not able to allow you to wear them on the bike.

Something comfortable! If you are taking our city tour, please be sure to have your shoulders covered as we will visit a temple.

We currently do not offer this service.

People are always amazed at how comfortable and safe they feel after the initial first two minutes on the motorbike. Once you get into it you understand that there is a flow and that the vehicles aren’t actually going that fast. We do take your safety as our #1 priority so all of our drivers have been tested and trained in safety when it comes to driving our customers through Ho Chi Minh City.

Since I have a background in the restaurant industry, I have the advantage of being able to identify the behind the scenes events that are going on with food at our vendors. When we add a new restaurant or vendor to our tour we are always keeping food safety in mind before we will expose this to our customers.
It is always good to remember, that Local Vietnamese are as susceptible to food borne illness as well, so if there were any issues with our vendors we would be alerted to it right away because our staff also eat with our customers.

We can accommodate to almost all allergies but we need to know before the tour. During your Booking, please let us know about any allergies and please be specific as possible so that we can arrange proper food for your tour experience.

We don’t have a weight limit, but please inform us if you are over 100 kilos. We can arrange to be sure that we have the appropriate sized motorbike to sit a bigger person comfortably.

They love the tour! We have not seen a child who has ever seemed disappointed on any of our tours. We think that our company offers possibly the best thing to do as a family in Vietnam.

Our policy is that if your child is over 7 years old he will need to ride with a driver by himself because of their size.

Yes, we provide smaller helmets to fit their heads comfortably and securely.

Yes, it is safe to ride the motorbike in the rain. It is just a little wet or a lot of wet depending on the rain. We have no problem driving in a light drizzle. If it is raining hard with no wind, it is not truly a safety issue for us with our experienced and skilled drivers but more of a discomfort.

Even if it is a light or heavy rain it always seems to end within 15-45 minutes giving us the rest of the tour for clear skies and a great experience.

We will make every possible attempt to get you onto another tour if you need to reschedule. We have tours running through out the entire day everyday except for the Tet Holiday.

We require a deposit because if one of our guests doesn’t show up for the tour, our guides still show up to pick them up if they haven’t cancelled with us. Which means we still want to pay our staff for their time.

100% of your pre-tour payment or deposit will be returned to you if we cancel our tours for any reason.

We are really sorry but we do not offer refunds for deposits for any type of cancellations 72 hours before a tour. When booking our tour, please consider that their are sometimes delays with flights, customs, and traffic from the airport.

We require a 20% deposit on certain bookings. If you cancel your booking 24 hours before the start time of your tour we will give a complete refund on your deposit. Any cancellation after this time will not receive a refund.